Welcome!
We have to comply with the law and offer you the classic "legal notice," the least-read page in the entire history of the Internet. Surely no living being would read it again.untarily, but since you are here—intentionally or accidentally—we are going to try to make the reading as pleasant as possible and, above all, help you understand (almost) everything we tell you, after passing it through our interpreter of humans who are not lawyers.
1. SCOPE OF APPLICATION OF THESE GENERAL CONDITIONS
1. Welcome to our website (“www.ninamur.com“, the “Website”). These General Conditions (the “Conditions”) regulate access to and use of the Website, as well as the offer, transmission, and acceptance of purchase orders for products between users of the Website and Maison Nina SL
2. Please read these Terms carefully. By accessing and using the Website, as well as by purchasing products through it, you agree to be bound by these Terms. If you do not agree with all or part of these Terms, please do not use our Website. This Website is managed and maintained by Maison Nina SL (“Nina Mûr”, “we”), with registered office at C/ de Juan Pradillo, 26, 28039 Madrid, Spain, CIF number B67859355, telephone +34 915214451, mobile number +34 689785276 and email info@ninamur.com.
3. Nina Mûr may modify or update these Terms and Conditions in whole or in part at any time. Any modifications or updates will be posted on this General Terms and Conditions page of the Website as soon as they are made. If you do not agree with the modified or updated Terms and Conditions in whole or in part, please do not use our Website.
2. USE OF THE WEBSITE
1. Access to and use of the Website, including viewing pages, communicating with the supplier, downloading product information, and making purchases, are carried out by our users exclusively for personal and/or commercial purposes.
2. Remember that you are responsible for your use of the Website and its contents. Nina Mûr will not be liable for any use made by users of the Website and its contents that does not comply with current legislation and regulations, without prejudice to the provider's liability for wilful misconduct or gross negligence.
3. In particular, you will be responsible for communicating incorrect, false, or third-party information or data (where such third parties have not given their consent), as well as for any misuse of such information or data.
3 PRIVACY POLICY
1. We recommend that you read our Privacy Policy here, which also applies if users access the Website and use the corresponding services without making purchases. The Privacy Policy will help you understand how and for what purposes Nina Mûr collects and uses your personal data.
4. USE OF COOKIES ON THE WEBSITE
1. We use cookies to improve your experience on our Website. Cookies are small files that websites send to a user's device and are used for online navigation. Cookies allow us to collect information about how people use our Site.
2. Are they mandatory? No. You can restrict, disable, or re-enable cookies at any time through your computer's internet browser. Imposing such a restriction will prevent all or part of the cookies from being sent, which may limit certain functionalities of the Website and/or prevent access to it.gunace of its parts.
3. Thanks to cookies, we are able to improve the performance of navigation on the Website day after day for the purpose of:
4.(a) Use essential features such as the ability to store selected items in a shopping cart. This allows the customer to continue browsing other areas of the Website, closing and restoring all data related to a previous search or purchase without having to start from scratch. If you choose to limit the use of cookies, you will still be able to browse the Site, but you will be deprived of the opportunity to make purchases.
4.(b) Allowing us to collect information about the ways in which customers are using the Website. This enables us to: remember the specific settings of a user such as his language, country, etc.; collect statistical data regarding, for example, the most popular product models or user preferences, in order to provide a customized browsing experience which proposes items similar to those visited; improve the navigability and usability of the Website by reporting errors encountered during navigation, and ensure an increasingly powerful and secure system from the standpoint of information technology.
5. How can you enable or disable cookies? Each web browser allows you to restrict, block, and/or delete cookies. For more information, consult the web pages of the browser you use.
6. The results obtained through cookies may be shared or discussed with our partners. This is done for the sole purpose of improving our product offerings and enhancing the functionality of our Website. Through cookies, customers will always be informed about products and innovations of interest, as the selection and research options offered are based on solid evidence. Cookies may contain links to social networks, such as Facebook, Twitter, etc.
5. LINKS TO OTHER WEBSITES
The Website may contain links to other websites that are in no way linked to the Website or to Nina Mûr. Nina Mûr does not control or monitor such third-party websites or their content. Nina Mûr will not be responsible for the content of those sites and/or the rules they adopt regarding, among others, your privacy and the processing of your personal data when you visit said websites. Please pay attention when accessing these sites through the links provided on the Website and carefully read their terms and conditions of use, as well as their privacy policies. Our Terms and Conditions and Privacy Policy do not apply to third-party websites. The Website provides links to other websites exclusively to assist its users in searching and browsing the Internet and to allow links to websites on the Internet. When Nina Mûr offers links to other websites, does not recommend that its users access those sites, nor does it offer guarantees regarding the content, services or products supplied and sold by those websites to Internet users.
6. INTELLECTUAL PROPERTY RIGHTS
1. All content included in this Website, such as works, images, photographs, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, product designs, diagrams, arrangements, methods, processes, functions and software (collectively, the “Content”), is the property of Nina Mûr and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative works from, or in any way exploitgunin any way, in whole or in part, the Content without the prior express written consent of Nina Mûr, as appropriate.
2. Nina Mûr will have the exclusive right to authorize or prohibit, at its sole discretion, any reproduction, publication, distribution, display, modification, creation of derivative works or exploitation in any way, in whole or in part, of the Content. Nina Mûr shall have the right, at any time, to claim authorship of any Content published on this Website and to oppose any use, distortion or other modification of such Content.
3. Any reproduction, publication, distribution, display, modification, creation of derivative works or exploitation in any way of the Content that has been expressly authorized in writing by Nina Mûr must be carried out solely for lawful purposes and in compliance with all applicable laws.
7. DISCLAIMERS REGARDING CONTENT AND LIMITATION OF LIABILITY
1. Nina Mûr has taken steps to ensure that the Website Content is accurate and does not contain incorrect or outdated information. However, Nina Mûr cannot be held responsible for the accuracy and completeness of the Content, except in the case of liability for unlawful acts and gross negligence and as provided by law.
2. Furthermore, Nina Mûr cannot guarantee that the Website will operate continuously, without interruptions or errors arising from the Internet connection. We will not be liable for any failure, suspension, or termination of access to the Website arising from causes beyond our reasonable control.
3. The products shown on the Website may not exactly correspond to the actual items in terms of image, dimensions, and color, depending on your Internet browser and/or the quality of your monitor.
4. Except in cases of gross negligence and fraud, in no case Nina Mûr and/or its affiliates shall be liable to the buyer for any lost profits or damages of any nature arising from or related to these Terms and Conditions and/or in connection with third party claims against the buyer of products from this Website.
5. The total responsibility of Nina Mûr with respect to the purchase of products under these Terms and Conditions is limited to the amount paid by the buyer for the purchase of the products.
6. Liability based on legal provisions for consumer protection will remain unchanged.
8. ORDERS
1. To place an order, you must select the products you wish to purchase on the Website, choose a size, and add the items to your cart by clicking "Add to Cart." When you are ready to complete your purchase, click "Cart" at the top right of the screen, where all the products you have selected will be displayed. It is your responsibility to verify that the items in your cart are the correct style, color, and size before continuing. Once you are ready to proceed, click "Checkout." The "Payment Method" page will be displayed: you can complete your purchase as a guest or registered customer. After choosing your preferred method, follow the instructions and complete the requested information. Finally, you will be redirected to the checkout page to proceed with your credit or debit card payment. You will receive an email confirming that your order has been successfully placed ("Order Confirmation Email").
2. Once your order has been placed, please note that the shipping address cannot be changed. If you wish to change it, the original order must be canceled and you must place a new order.
3. All orders are subject to acceptance and availability. Please note that the products in your cart are not reserved and can be purchased by other users until you complete the entire process and receive the order confirmation email. In any case, your offer will be considered accepted and the purchase contract will be effective only when you receive a confirmation email.gunof the email confirming acceptance by Nina Mûr, indicating the shipping time, essential characteristics of the purchased product, price breakdown and delivery details (“Shipping Confirmation Email”).
4. Nina Mûr reserves the right to decline your order at its sole discretion. In this case, you will be notified by email of the order cancellation.
5. By submitting an order, you unconditionally agree to comply with these Terms and Conditions and the other policies contained on the Website.
6. If you wish to cancel an order already placed, you must do so before receiving the shipping confirmation email. You can then request a refund or replacement according to our Returns and Refund Policy.
7. If any shipping information is missing from your order (incorrect address, phone number, or other information) and you don't provide it within 15 days, we'll automatically cancel and refund the order. You can place it again on the Website.
8. Orders are processed and shipped Monday through Friday.
9. PRICES AND PAYMENTS
1. The prices indicated on each product page may not include all applicable taxes, depending on the destination country. Prices may change, but such changes will not affect orders already accepted by Nina Mûr.
2. Although we have taken all reasonable precautions to ensure that the prices contained on the Website are accurate at the time of publication, a small number of products on our Website may be incorrectly priced. Prices are confirmed when you receive your order confirmation email, which details the various charges (including shipping costs and applicable taxes depending on the destination country).
3. We take reasonable steps to ensure the Website is secure.
4. All prices include Spanish VAT of 21%.
5. For orders destined for countries outside the EU, Ceuta, Melilla, or the Canary Islands, additional fees (import taxes, customs duties, etc.) may apply, which are your responsibility. Customs policies change frequently, so we recommend checking locally.
10. DELIVERY
1. Shipping:
Shipped by UPS. Rates are reviewed and adjusted for each order, depending on the quantity.
2. If your order is shipped to a country outside the EU, Ceuta, Melilla, or the Canary Islands, you will be responsible for any additional charges (import taxes, customs duties, and/or any other taxes imposed by local authorities). Customs policies vary frequently, so we recommend that you check with your local authorities about any additional charges.
3. Delivery time:
If the fate of your Nina In Spain (peninsula): delivery takes between 2 and 3 business days.
If the fate of your Nina is an EU country: delivery takes between 3 and 7 days.
If the fate of your Nina is a country outside the EU: delivery takes between 7 and 21 days.
If the fate of your Nina are the Balearic or Canary Islands: delivery takes between 7 and 10 days.
4. Please note that our shipping company does not deliver on weekends.
5. You may be required to sign for delivery. Before signing, you should inspect the package for any obvious tampering. If you receive an empty package but sign the delivery receipt and do not immediately report the incident to the carrier, we will not be responsible for any refund or replacement. You must retain the receipt for the delivered product for any future dealings with us.
11. RETURNS, EXCHANGES AND WITHDRAWAL POLICY
1. Our return policy includes the following:
(a) Possibility of withdrawal: you can decide to cancel the contract and return all or part of what you have purchased, requesting a refund;
(b) Possibility of replacement: You can decide to return all or part of what you have purchased, requesting an exchange for other products available for sale on the Website.
2. Both options can be carried out, without the need for justification and without penalty to theguna, by means of an unequivocal statement (for example, by sending an email to Customer Service at: info@ninamur.com), within a maximum period of 10 (ten) days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods. Please note that each product must be returned in perfect condition, in its original packaging and with all accessories included at the time of purchase. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the same. In the event that Nina Mûr detects the lack of one or more parts of the product, the company reserves the right to not accept the return or to charge the cost of the missing parts.
HOW TO RETURN A PRODUCT
To start the return process, please make sure you have your order number handy before contacting Customer Service at info@ninamur.com.
1. Returns may have associated costs, depending on the case or reason for the return.
2. Pack the glasses you wish to return in their original packaging, including the delivery note inside the package. If you don't have it, you can print the order confirmation email. It's essential that we receive the delivery note so we can properly record your return.
3. Print our address on a plain sheet of paper and place it as a label on the top of the package:
Nina Mûr
Calle de Juan Pradillo, 26, 28039 Madrid, Spain
28004 Madrid
Spain
Attn: Returns
4. Write to us by sending an email to Customer Service: info@ninamur.com within 10 days of receiving the order.
Important: Use the same email address with which you made the purchase and write in the asuntor your order number (you can find it in your confirmation email, for example: EU12345).
5. Indicate in the email which item you wish to return. You can tell us the reason for the return (it's not mandatory, but we appreciate it). You can also include any additional information you consider helpful to avoid future inconveniences.
6. We will arrange collection for you. Collection will take place at the same delivery address. As soon as we receive the glasses and check their condition, we will refund you within 15 days of receiving them at our warehouse.
7. From the segunIf the same product or order is returned, the shipping costs will be borne by the customer.
8. In the event of a refund, you will receive the full amount you paid for the product (i.e., the product price). The refund will be issued using the same payment method used for the purchase.
9. Products must be returned in their original condition, in their undamaged packaging, with tags, price stickers, etc. intact. Items must be protected in a box or bag. Adhesive tape should not be applied directly to the product or its packaging. If a damaged or defective product is returned, an amount corresponding to the damage will be deducted from the refund.
HOW TO MAKE A CHANGE
To start the exchange process, make sure you have the order number on hand before contacting Customer Service at info@ninamur.com.
1. Pack the glasses you wish to exchange in their original packaging, including the delivery note inside the package. If you don't have it, you can print the order confirmation email. It's essential that we receive the delivery note to properly record your exchange.
2. Print our address on a plain sheet of paper and place it as a label on the top of the package:
Calle de Juan Pradillo, 26, 28039 Madrid, Spain
28004 Madrid
Spain
Attn: Returns
3. Write to us by sending an email to Customer Service: info@ninamur.com.
Important: Use the same email with which you made the purchase and write in the asuntor your order number (for example: EU12345).
4. Indicate which item you would like to receive in exchange and write it in the email. While it's not mandatory, we would appreciate it if you could tell us the reason for the exchange.
You can also include additional information you consider useful to avoid inconveniences. Important: Check our website for the model and color you want, making sure it's not out of stock. If it's not available, the exchange may take longer. You may be better off choosing another option or model of glasses.
5. We will arrange for collection for you. This will take place at the same address used for delivery. As soon as we receive the glasses and verify their condition, we will ship the new model you have chosen.
6. From the segunFor exchange or return of the same item or order, shipping costs will be borne by the customer.
7. If the requested exchange is not possible, we will contact you to offer another option or a refund.
8. If the new product is of the same value, it will be shipped directly; if the new product is of a lower value, it will be shipped as is, and we will refund the difference; if the new product is of a higher value, it will be shipped after we receive payment for the difference.
12. REFUND POLICY
1. In the event of a refund, you will be refunded the full amount you paid for the item (i.e., the product price). The refund will be issued using the same payment method used for the purchase.
2. Products must be returned in their original condition, in their original packaging and undamaged, with price tags, charms, etc. still attached. Items must be protected in a box or plastic bag. Adhesive tape should not be applied directly to the product or its packaging. In the event of a damaged or defective product being returned, an amount corresponding to the damage detected will be deducted from the refund.
3. If you order more than two items, you may return or exchange a maximum of 75% of the products purchased (i.e., if you purchase three items, you may return or exchange two; if you purchase four items, you may return or exchange three; if you purchase ten items, you may return or exchange seven). In the event of rounding discrepancies, the first items will be rounded down and the last items will be rounded up.
13. WARRANTY
1. Nina Mûr guarantees to the consumer that the products purchased in its online store meet the specifications and are free of material defects and manufacturing errors for a period of twenty-four (24) months from the date of delivery.
2. This warranty applies only to products that:
(a) have been manufactured by or for Nina Mûr and are identified by the name or logo of Nina Mûr legally adhered, and
(b) were purchased by consumers through this website. Products purchased through unauthorized channels and sites such as eBay, Amazon, etc., are not covered by these Terms and Conditions, and any issues that may arise in such cases should be addressed directly with the sellers from whom the product was purchased.
3. Signs of wear, such as scratches on the lenses, are not considered product defects, but rather a result of normal use and are therefore not covered by the warranty.
4. This warranty does not apply:
(i) if the product has been subject to misuse, repair, alteration and/or modification in any way not contemplated in the product documentation;
(ii) damage caused by failure to follow the instructions contained in the product documentation or other specific instructions of Nina Mûr;
(iii) if the product has been damaged by misuse, abuse, neglect, accident, normal wear and tear, unsuitable environmental conditions, or lack of responsible care;
(iv) damage due to any other cause not related to defective design, manufacturing and/or materials.
5. This warranty is in addition to your statutory rights with respect to products that are faulty or do not match the description.
HOW TO APPLY
6. To benefit from the guarantee under these Terms and Conditions, you must provide proof of purchase of the item from the online store of Nina Mûr en www.ninamur.com and send it juntor with one or more photos of the product showing the presuntdefects or lack of conformity to the following email address: info@ninamur.com, within a period of 2 (two) months from the date on which you detected said defects or lack of conformity.
7. After a preliminary assessment of the problem, and only when the warranty is applicable, we will ask you to return the product using the courier service provided by our Customer Service Department. To prevent further damage during transport, you will be asked to pack the glasses in a protective box not exceeding 210 x 160 x XNUMX mm. 100 mm. If these instructions are not followed, we reserve the right to rely solely on the photographs sent prior to shipment of the product, and we will not be liable for additional damage sustained during transport.
8. If you are unable to send photographic evidence, you will need to arrange for the defective product to be shipped at your own expense to the following address:
Nina Mûr, C/ de Juan Pradillo, 26, 28039 Madrid, Spain, within 15 (fifteen) working days from the notification of the presuntdefects or lack of conformity to Nina Mûr through the mail info@ninamur.com.
PRODUCTS WITH CURRENT WARRANTY
9. If your claim is communicated by email to info@ninamur.com within 24 (twenty-four) months after purchase, and the defect or lack of conformity is recognized by Nina Mûr If the product is found to be defective in materials and/or workmanship, it will be replaced at no additional cost. If the model in question is no longer available or discontinued, you will be offered the option to choose another model of equivalent value. Your decision must be communicated within 10 (ten) business days of our last communication approving the claim.
10. If your claim is communicated by email to info@ninamur.com within 24 (twenty-four) months after purchase, but is not recognized by Nina Mûr As a material and/or manufacturing defect, you will be contacted directly by our Customer Service Department.
PRODUCTS WITH EXPIRED WARRANTY
11. If your claim is communicated by email to info@ninamur.com After the warranty has expired, that is, after 24 (twenty-four) months from the date of purchase, you will be contacted directly by our Customer Service Department.
14. DIVISIBILITY
if atgunIf any provision of these Terms and Conditions is held to be invalid or unenforceable by a competent court or administrative authority, such invalidity or unenforceability shall not affect the remaining provisions, which shall remain in full force and effect.
15. APPLICABLE LAW AND JURISDICTION
1. These Terms and Conditions and other website policies shall be governed by and construed in accordance with Spanish law.
2. Any dispute relating to these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts of Madrid, without prejudice to the consumer's right to file a claim before the courts of their place of residence.
Last Update 22/01/2022