In what languages ​​can I use ninamur.com?

Our website is available in Spanish, English, Italian, and French.

 

Do you speak Spanish?

Yes, we speak Spanish. If you have difficulty with English, you can write to us at info@ninamur.com and tell us how we can help you. Remember to write "SPANISH" in the subject of your email.

Do you speak Italian?

Yes, we parliamo Italian. There has been difficulty with English writing info@ninamur.com e dicci come posiamo esserti di aiuto. Ricorda di scrivere nell'oggetto della mail "ITALIANO".

What is your shipping policy?

Our shipping policy is simple:

FREE SHIPPING TO ALL EU COUNTRIES

Only €19,90 for countries outside the EU and the rest of the world.

Read more here.

What is your exchange policy?

Our exchange policy is simple:

FREE EXCHANGES FOR EU COUNTRIES

Only €13,90 for countries outside the EU and the rest of the world.

Read more here.

 

What is your return policy?

Our return policy is simple:

FREE RETURNS FOR EU COUNTRIES

Only €13,90 for countries outside the EU and the rest of the world.

Read more here.

How can I buy my glasses? Nina Mûr?

To purchase from our website, simply select one or more available models and purchase them through our online purchasing system. If you experience any issues or errors during the process, please do not hesitate to contact us. info@ninamur.com. We will solve your problem as soon as possible!

What are my payment options?

We accept debit or credit cards (Visa, MasterCard, Maestro, American Express).

We comply with all security standards regarding the data you provide us. All your information will be protected at all times. We do not store any personal information.gunto your banking information.
To process your order, your data will be encrypted and securely sent through our payment gateway (ING GROUP), which complies with the most advanced security standards and is responsible for completing the transaction with your bank.

Why was my payment declined?

Please make sure you've entered all the required information correctly. If you chose to pay by credit card (VISA or Mastercard), make sure the card number, cardholder name, expiration date, and three-digit CVV code on the back are correct.
If you're using methods like Sofortüberweisung, GiroPay, or EPS, contact your bank to ensure you have sufficient funds and can make online purchases.

I can buy Nina Mûr in a physical store?

Yes! Check our list of distributors (ninamur.com/stockists/) and find the store nearest you. If you can't find the model you were looking for or they don't have the right size, don't worry. You can browse our online catalog and choose your favorite pair.

Is the leather case included in the price?

Of course! The retail price of the case would be €29,00, so you're saving that amount when you buy yours. Nina.

Interested in placing a larger order?

If you wish to purchase more than five glasses, please send an email to info@ninamur.com with the aceuntor “LARGER ORDER”.

We will be happy to help you.

How do I know what my size is?

The size of the glasses Nina Mûr It is engraved on the inside of the rod or on the puntto acetate. Most eyewear brands place this information in a similar position. If you already have glasses that fit you well, you can compare the measurements to get an idea of ​​how our models will fit your face.

You can find more information on our page Size Guide.

I have received my NinaHow do I know if they fit me?

Are they comfortable? That's already a very good sign.

If you are not sure, here is thegunbasic recommendations:

– The pupils should be close to the center of the lenses.
– Lenses should not protrude beyond the sides of your face.
– The eyebrows should not be inside the frame.
– When you smile, your cheeks should not push your glasses up.
– Glasses shouldn’t slide down your nose.

Are the glasses waterproof?

Yes, they are. We recommend watching our endurance test: -3rd TEST // 100º TEST.

Are the glasses resistant?

Yes, they are. Check out our test. -3rd TEST // 100º TEST.

Could you do the same with plastic glasses? No, you definitely couldn't.

Also check out our page Concept.

Why are glasses so durable?

We create our own plywood by layering thin sheets of high-quality Finnish birch and pressing phenolic resins into the curves of the wood.
In this way, we not only obtain a very resistant material, but also highly flexible and lightweight.

How do you cut the frames?

To achieve perfect cuts and standardized quality, we work with a CNC milling machine. Thanks to this technique, our frames are extremely precise, which also allows for easy lens changes.

Are the glasses ergonomic?

Thanks to the organic shapes of our frames, the glasses adapt perfectly to the physiognomy of all types of faces.

And the finish?

Thanks to manual sanding and natural polishing (with comprehensive corrosion protection), we achieve a smooth, fine and durable finish.

What materials do you use for the frames?

We use thin sheets of Finnish birch to create our own plywood. Our wood comes from controlled and certified forests.

What hinges do you use?

We exclusively use premium hinges from OBE (Germany) for all our quality eyewear. The robust 5-barrel hinge provides the utmost strength and durability to the frame structure.

What terminals do you use?

We exclusively use Italian acetate end caps, the highest quality available for end caps.

What type of lenses do you offer?

We exclusively use Carl Zeiss lenses in all our high-quality eyewear.

Are Carl Zeiss lenses any good?

Carl Zeiss lenses were the ones used by NASA to document the Apollo lunar mission and the ones Stanley Kubrick chose to film his movie Barry LyndonThat's why we believe they are the best lenses on the market.

Can I replace the lenses of my glasses? Nina Mûr current?

Of course, as long as the frame is in good condition.

Can I put prescription lenses in my glasses? Nina Mûr?

Of course. Keep in mind that all of our glasses are handcrafted specifically to withstand even the highest prescriptions.

We've worked hard on the precision of the edging to ensure easy fitting of prescription lenses up to 8 diopters.

Can I order my glasses? Nina Mûr with prescription lenses online?

In that case, please send us an email to info@ninamur.com with the details of your graduation. Write in the aceuntor the "GRADUATION LENSES" email, and don't forget to mention the model you're interested in. We'll get back to you as soon as possible with availability and prices.

I like a model with sunglasses, but I'd like to have one with optical lenses. Is that possible?

Of course. You have two options:

1) Send us an email to info@ninamur.com with your prescription details. Write in the aceuntor the "GRADUATION LENSES" email, and don't forget to mention the model you're interested in. We'll get back to you as soon as possible with availability and prices.

2) Buy the glasses you like. Once you receive them, you can go to a nearby optician and have them fitted.

Download the PDF here: English  / Italian / Spanish.

Please note: It is important that your optician takes full responsibility for fitting your lenses.

How can I change or cancel an order?

If you need to change or cancel your order and you have already received confirmation of it, please write to us as soon as possible at info@ninamur.com. Write in the aceuntor the "CANCEL MY ORDER" or "CHANGE MY ORDER" email, and don't forget to include your order number. If we haven't shipped your order yet, we'll process the cancellation and refund your money within ten business days.

What is the difference between “Order Date” and “Shipping Date”?

The "Order Date" and "Shipping Date" are not the same. Orders placed before 11 a.m. on weekdays ship that same day. Orders placed after 11 a.m. ship the next day. While most orders ship the same or next day, please consider weekends and holidays when considering the shipping date. Additionally, all orders are subject to review, which may cause some delay in processing. We appreciate your patience.

I haven't received the order confirmation, is everything okay?

Once your purchase is complete, you will receive an order confirmation. This is our way of confirming your purchase and sending you the order documents. If you don't find the confirmation in your inbox, please check your spam or promotions folder. If you still can't find it, please write to us at info@ninamur.com and we will send you a copy.

I made a mistake when entering my personal information during checkout. How can I correct it?

If you realized that you made a mistake when purchasing your Nina write to us at info@ninamur.com and explain what happened. We'll fix it as soon as possible.

Remember to put in the aceuntor the email “PERSONAL DATA ERROR”.

How can I request an invoice?

If you would like to receive an invoice, please contact us at info@ninamur.comDon't forget to include your order number so we can quickly locate it and issue the correct invoice.

Does shipping cost me anything?

Our policy is simple: FREE SHIPPING TO ALL EU COUNTRIES and only €19,90 for non-EU countries and the rest of the world.

Read more here.

I'm ordering from a country outside the EU, such as Ceuta, Melilla, or the Canary Islands. Is there anything I should know?

If your order is being shipped to a country outside the EU, such as Ceuta, Melilla, or the Canary Islands, you should be aware of any additional charges (import taxes, customs fees, and/or any other procedures required by local authorities), which will be your responsibility.
Customs policies change frequently, so we recommend checking with local authorities in advance about possible additional charges.

What's the status of my order? How can I track it?

Once your order has shipped, you will receive a shipping confirmation email with all tracking information.

Do I have to manage the shipping myself?

No, you don't have to. We'll arrange shipping for you.

Read more here.

Does the change have any cost?

Our policy is simple: FREE EXCHANGE FOR ALL EU COUNTRIES, and only €19,90 for non-EU countries and the rest of the world. You have 10 days from receiving your glasses to make your request.

Read more here.

What is your exchange policy?

Our policy is simple: FREE EXCHANGE FOR ALL EU COUNTRIES, and only €19,90 for non-EU countries and the rest of the world. You have 10 days from receiving your glasses to make your request.

Read more here.

Do I have to manage the shipping myself?

No, you don't have to. We'll arrange the pickup for you.

Read more here.

Is there a charge for returns?

Our policy is simple: FREE RETURNS FOR ALL EU COUNTRIES, and only €19,90 for non-EU countries and the rest of the world. You have 10 days from receiving your glasses to request a return.

Read more here.

What is your return policy?

Our policy is simple: FREE RETURNS FOR ALL EU COUNTRIES, and only €19,90 for non-EU countries and the rest of the world. You have 10 days from receiving your glasses to request a return.

Read more here.

How should I send my return?

You don't have to send it yourself. We'll arrange the pickup for you.

Read more here.

When will I receive the refund on my card?

Once we receive your package, your refund will be processed within 3-5 business days.
If a refund is due, the amount will be credited to the original payment method in euros (€). The credit may not be reflected until your next card billing cycle.
We will notify you by email when the transaction has been completed. Please note that your bank may require thegunAdditional days will be required to process and reflect the transaction once we receive the information. Any difference in the exchange rate applied by your financial institution will be the customer's responsibility.

Please write to us at info@ninamur.comWe'd be happy to help and look forward to hearing from you soon.

How can I find a puntor for sale nearby?

Read more about our stores and showrooms hereThen visit one of our physical locations and find out which models best suit you.

Or simply buy your quality glasses online at www.ninamur.com, remember that we offer FREE SHIPPING, EXCHANGE AND RETURN for ALL EU COUNTRIES!

How can I repair my glasses?

Please return to the retailer where you purchased the product or to any authorized optician to have your glasses repair evaluated.
If you don't live near an authorized retailer, please visit the Warranty Information page.

To submit a request, write to us at info@ninamur.com and put “REPAIRS” on the aceunto.

Are my glasses insured?

Our frames are guaranteed against manufacturing defects for one year from the date of purchase from an authorized retailer (this includes our online store). All warranty claims must be accompanied by the original proof of purchase or detailed documentation, as verification of the date and place of purchase is necessary.

How can I contact you if I have a question or concern?gunyour?

For questions, preguntas, suggestions or love letters, please write to us at info@ninamur.com and remember to put in the aceuntor the “HELP” email.

We will be happy to respond as quickly as possible.